Cuesta Medical Group

11/04/09

Trouble with Cuesta Medical Group

by Cheysmom1 at Citysearch

I am new to the area and chose Cuesta Medical Group as my new medical facility. One my first visit I asked for a referral to a rheumatologist. I was told the referral would be sent shortly after my office visit in early October. I called the rhuematologist on 10/27, they had not received the referral. I called Cuesta on Oct 27 and left a message. A week later, my phone message was not returned. I called the office Monday, Nov 2 to report that I had asthma all weekend and I wanted to get a RX for asthma medication because asthma inhalers don't work long term. No return phone call. I called the office 5 times today just trying to get an answer from them as to whether or not they were going to give me a RX. If they were not, I would go to urgent care or an emergancy room for the RX. At 3:50pm today Julie called me back and told me she was faxing or calling the RX in to the pharmacy right now. I waited 20 minutes, called the pharmacy, no call or fax from Cuesta. I called the office again, and after holding, I was cut off. I called again and explained the situation. Wendy told me that Julie was helping a doctor with a physical and she couldn't be interrupted. I haven't been able to breathe good since the weekend. I just asked about the RX. I did get upset and raise my voice. All I wanted from this place was a fricken answer. Its the end of the day, 4:30pm and I still don't have my RX called it. They don't do what they say they are going to do and you can't get a call back. I really feel that they don't care about their patients and I also feel since I am a new patient they could care less. I do have to say that my visit with Dr. Brown at the beginning of October went well and I have trust in her but the office needs some help. They need skills on how to deal with sick patients and they need to learn how to be dependable. I am reluctant to entrust my medical care to this facility. I hope others have better luck.

• Cons: Staff does not live up to its word

11/04/09

Trouble with Cuesta Medical Group, Atascadero

by Cheysmom1 at Citysearch

I am new to the area and chose Cuesta Medical Group as my new medical facility. One my first visit I asked for a referral to a rheumatologist. I was told the referral would be sent shortly after my office visit in early October. I called the rhuematologist on 10/27, they had not received the referral. I called Cuesta on Oct 27 and left a message. A week later, my phone message was not returned. I called the office Monday, Nov 2 to report that I had asthma all weekend and I wanted to get a RX for asthma medication because asthma inhalers don't work long term. No return phone call. I called the office 5 times today just trying to get an answer from them as to whether or not they were going to give me a RX. If they were not, I would go to urgent care or an emergancy room for the RX. At 3:50pm today Julie called me back and told me she was faxing or calling the RX in to the pharmacy right now. I waited 20 minutes, called the pharmacy, no call or fax from Cuesta. I called the office again, and after holding, I was cut off. I called again and explained the situation. Wendy told me that Julie was helping a doctor with a physical and she couldn't be interrupted. I haven't been able to breathe good since the weekend. I just asked about the RX. I did get upset and raise my voice. All I wanted from this place was a fricken answer. Its the end of the day, 4:30pm and I still don't have my RX called in. They don't do what they say they are going to do and you can't get a call back. I really feel that they don't care about their patients and I also feel since I am a new patient they could care less. I do have to say that my visit with Dr. Brown at the beginning of October went well and I have trust in her but the office needs some help. They need skills on how to deal with sick patients and they need to learn how to be dependable. I am reluctant to entrust my medical care to this facility. I hope others have better luck.

• Cons: Staff does not live up to its word

09/30/09

Long lines, staff not helpful

by cwerst at Citysearch

I've used this clinic in cases of extreme emergency only for my son and myself as it is close to my home, but every time I swear it will be my last. Appointments are two days out, walk-ins are hours of waiting, and the place is old and run down and smells odd. The latest group is a bit better than the last group, but even that is not saying a lot. Calling in gets a receptionist who's repertoire is basically "I don't know. I can't answer questions. You'll have to come in." Nurses are not available for the phone because they appear to be rather overworked. I have not seen an actual doctor there - only nurse practitioners, which is fine but I don't understand why they can't add more staff during peak seasons.

I called with a simple question today and got a very un-helpful answer, and was told I could make an appointment for two days out. By then, I'll either be all better or in the hospital.

Useless.

• Pros: parking available
• Cons: dirty office, long waits