21 Santa Rosa St, San Luis Obispo, CA | Directions 93405-189835.293060 -120.668138
Great personal service from Twila whose service, concern and help last long after the sale!
Twila is very thourough. She has helped me purchase two investment properties. I highly recommend her.
Your staff is always very responsive & efficient! It's a pleasure to work w/ you.
Disgusting slumlords who're out to make a buck off anyone they can.
They took over $200 out of my security deposit to "sanitize" a 1 bedroom apartment that I had scrubbed from top to bottom before I moved out. Sanitize my foot, they obviously have a racket with their chosen company. When I moved in, the apartment was absolutely filthy. I had to call and complain before they sent a janitorial crew over.
They also charged me $40 for damage made by the previous tenant that I had forgotten to note on my move-in sheet. In my move-out inspection with the crooked, rude, and entirely unhelpful manager Tony Flatos (who is the most unhelpful person on the planet. He deserves his own entry into the book of jerks but this review isn't about him) I explicitly went over with him that I never mounted curtains over the windows and yet I was charged $25 to "patch holes over blinds". A little jar of spackle does not cost $25, guys. Also, I was charged $18 for "holes in NE ceiling". I can only guess this was the ~5 foot crack in the ceiling that was there when I moved in two years prior. I never mounted anything on the ceiling, nor did I ever make any holes, so I have no idea what this charge is for.
And the worst part? They took $400 out of my deposit in "unpaid rent" for 15 days I wasn't even living at the property. I'm fighting this one as we speak, but I am simply so appalled by this that I was speechless when I received the letter.
Bottom line: rent somewhere else. If you must rent with them, make sure you do the following: document *every single detail* on your move-in sheet or you will get charged for it. Use your own janitorial and carpet sanitizing company when you move out since you can shop around for a good deal and not get ripped off for $200+ by these weasels. Pay into a trustworthy escrow company so the money only gets released when you as a tenant are satisfied. Oh, and don't rent from them.
Was scammed and cheated from Farrell Smyth – Out of the 3 property managers I have worked with, Farrell Smyth is the worst. They have a large amount of rentals, many of which are in good locations for Cal Poly students. But be aware: they will charge you for the most ridiculous things they can.
I moved out from my place last year and had fraudulent charges for cleaning services THEY NEVER DID! The new tenants moved in early and there was never even a time for them to do cleaning, yet they charged me more than $100 for it. Another charge appeared for "cleaning patio debris," which, once again, THEY DIDN'T DO.
Over the summer my roommate and I were not living in SLO. We sent a rent check in for the first month of our new lease (my mistake was dealing with them for another year), and thought we were good. Our neighbor called us to tell us there was a 3 day eviction notice on our door (which they charged us for). Rather than thinking that students may be gone for summer and a phone call would solve the problem immediately, posting an eviction notice was their solution. What a great way to charge another $30...
And most recently, after 6 weeks without receiving a security deposit check from last year's lease, I called them to see what the problem was. They said they had sent the check and that it was my responsibility to find it. I checked with the post office, who said the check would have been returned to the sender if it hadn't gone through. I called FS to let them know of this. Their answer: if you want you're deposit back we're gonna charge you $20 to send another check. HOW IS THAT MY FAULT?!
Bottom line: Farrell Smyth is run by a bunch of unprofessionals that will scheme you who would not be in business if they didn't screw over college students for miscellaneous charges. If you think I'm just an exaggerating student there's another 7 students in my complex who could say the same thing.
The worst people I have ever dealt with in renting from is Farrell Smyth property management company in San Luis Obispo. I was moving to SLO and my friends had already had a house rented through Farrell Smyth, We had planned on re-renting the property with new room mates because some where moving out and me and another person where moving in. All seemed to go well until Farrell Smyth decided to make a 4 bedroom house a 5 bedroom and charge 700 dollars extra. This was ridiculous as the previous lease had stated 4 bedroom and 700 dollars less then what they where asking. Clearly not happy with how they handled this, we decided not to re-rent with them. No where on the website do they say anything about an application fee or anything. I had planned on renting with them, but decided not to. When I asked for my deposit back that they needed immediately 3 months before the lease even started, they decided that some how taking 100 dollars out of the deposit was fare for the HORRIBLE service that they provided me. Clearly confused as to why I got 100$ less than what I sent them. They claimed "application fee" and have refused to return my emails. This company is terrible to rent from. They don't care about their tenants or anything about them, they only care about money, tenants are treated so unfairly you can't imagine it how they victimize their own tenants. Worst experience trying to lease a house for a year from these people at Farrell Smyth, they really screwed us over and they thought nothing of it. Please precaution this property management company, they show no respect to their renters at all which they should not be trusted as how horrible they do treat people
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