21 Santa Rosa St, San Luis Obispo, CA | Directions 93405-189835.293060 -120.668138
Worst property management in San Luis Obispo period – Farrell Smyth is Horrible Farrell Smyth hassles students non-stop and treats us as sub-citizens. I had a horrible experience with them this past year. They will find any reason to charge you extra money and their head guy Tony is a major douche. They are really hard to get a hold of if you have a problem as they are only open until 5PM (2PM on Fridays!) and take an hour lunch break. I previously rented from private landlords and San Luis Obispo Realty and Property Management and had much better experiences. Seriously stay away from Farrell Smyth. I know I will.. You can smell the fishy reviews below too, I think they are faking their stories to hype they are all this and this is certainty not the truth.
My wife and I switched to FS after they were voted #1 by Cal Poly last year for rental agencies. We though, what the hell, these kids must know something. We have had issues with every other rental company here in SLO, but so far we have no complaints with FS. Upon move out at our last house they kept a portion of our deposit but there was stuff that needed to be fixed (from us) and the carpets needed cleaning, which they did come and do. We also had maintenance issues that needed attention while living there and they were quick to respond and fix what they could. At the end of the day, I think the property owners have the final say on what gets fixed or replaced anyways, so don't expect a full remodel from any rental agency. 99% of the time, if they are keeping your money, you probably Fu#*ed the place up or you're just a slob. These guys wouldn't still be doing business here (30 years) if they were scamming people.. this town is way to small for that. So, my only advice is to do your homework, ask around, and see what others think, Cal Poly seems to think highly of them and i would recommend them as well.
I have nothing but praise for the individual I dealt with. Nikki went above and beyond to help me with an extremely stressful situation. I had a 1yr lease that I had to get out of even though I had signed it 2mos prior to the start of the lease and he never moved in. I needed her assistance to have someone take over my lease. She always took my calls and always responded to my emails within minutes, regardless of how busy she was. She was always very professional even though I emailed her constantly to check on the status of a potential tenant. I know I was being a pest but not once did she come across as annoyed or upset with me. On the contrary, she always offered words of encouragement and support and insisted that the problem would work itself out, and it did!
I live 5hrs from SLO so my only contact was Nikki and she gave me peace of mind knowing that she was helping handle the situation on her end. Honestly, I had already paid 2 mos rent so it really shouldn't have mattered if she worked hard to help me find a replacement because the rent was paid! She just knew how stressed out I was and wanted to do her part to help me.
Very professional. Annette was very friendly and kind, and informative.
It has been a great honot to work with you on the sale of the home in Atascadero, your program on the computer and fliers at the home were the best. You made our fears of selling go away, THANK YOU.
Very flexible, great follow-up, accommodated our crazy schedule + closed quickly. Annette was available whenever we needed her in this process. Terrific job!
Pam Bliss was a delight to work with, her patience and professionalism is greatly appreciated by us. Annette Mullen was also great to work with, they both were great to have on our side while looking for the right home for our family, thank you!
5 stars all the way! The real estate agents are stellar - very responsive, genuine, reliable, generous with time and energy, smart, proactive, a blessing. I couldn't have asked for any better, more professional agents. You guys bust the myth of real estate agents being an unnecessary cost of buying and selling. You were more than I needed and wanted!
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