2745 Theatre Dr, Paso Robles, CA | Directions 93446-960835.578905 -120.698128
Monday ~ 10:30a - 5:30p
Tuesday ~ Closed
Wednesday ~ Closed
Thursday ~ 10:30a - 5:30p
Friday ~ 10:30a - 5:30p
Saturday ~ 10:30a - 5:30p
Sunday ~ 10:30a - 5:30p
Never Again will I shop there. This is a long story so I will try to keep it short. We bought 2 power recliners and 1 power sofa. In our first round they told us that it would cost us to have the furniture delivered. In the second round they said they would give us the delivery free. Note that their web site says free delivery any where in San Luis Obispo County. After 3 months 1 of the recliners stopped working. The motor had been shaving our carpet and was clogged with fibers. We just have normal carpet so this should no have happened. They would not back up the motor warranty because they claim the manufacturer would not. We were not at all happy with the furniture so we thought that if we traded up it would satisfy everyone. The only way they would let us trade up is by us paying for a new motor, which they claim cost $200.00. We picked out new furniture at over 1 1/2 times the cost. They came out and picked up the first furniture and told us it would be 3-4 weeks to get the new stuff. This was kind of surprise to us. We now had no furniture to sit on. After 4 1/2 weeks I called to check on our furniture, they could not find the order at first and then said it would be in next week. Guess what ....no furniture. We continued to call and would get what as only can be described as " that's to bad....sorry...... attitude". You could almost tell they had used all their excueses before. I was told one time that the factory was so busy that they had to shut down for a week. At 7 weeks we went back to the store, we had to do something we had company coming. We got them to agree t o loan us some furniture. We also notice the floor model that we picked out was gone. We were told by one person it was damaged (cut ) and by the owner who said it was not cut and was sold. Note we offered to buy the floor model but were told they did not sell them. At 10 weeks I went in and requested our money back. The owner all the sudden started screaming at me, telling me I was playing God and yelling that the reason the furniture broke was because I was to fat. He did this while another couple were shopping who immediately left. He kept screaming and told me his lawyer would handle the mater. I thanked him for his comment on my weight and left. His wife ran out after me and asked that I give her a few days to find out what was going on. Note I am a big guy. but no where on the furniture was there any kind of weight limit nor did they inform me that I was to heavy for the furniture....with this being said they never should have sold us the furniture in the first place. Also note that the reason the motor stopped working was the feet that hold the frame up off the carpet were missing, I figured this out and I am sure they did to. They just wanted to get the motor money. New motors by the way are only $35-40 on line and are easy to install. Just more lies and more greed. After 12 weeks we finally got our furniture. The thrill of making a large purchase was ruined. The bottom line her is greed, these people live a better life style than most yet they just want more. They are running the Boatman's name into the ground. As far as a comment in one of the reviews about BBB, they are old and out dated and it is harder to put in a review. As far as some of the other good reviews, they almost sound like advertising to me. The owners are arrogant and only want to help you if you are spending a lot of money or you threaten them with canceled orders or court. The workers are all good people. I do hope the sales/delivery person does not hurt his future reputation. Save yourself the possible trouble and not go there.
This is so sad, what used to be a great local business is being ruined by these "new" owners. Never ever ever ever ever ever again. Never. Not ever. We ordered a couch on May 26th, we were told 6 weeks. 12 weeks later, after numerous calls to them asking why it wasn't here yet, we were told it was finally in and would be delivered, and sure enough,they showed up the next day... with the wrong couch, it had been delivered backwards from what we had ordered, apparently their Right Hand Facing and the manufacturers Right hand facing are completely different. They promised that they would have it redone and delivered in 2 weeks. Here we are in 4 weeks later and I can't get an answer on the phone about where this furniture is OR a call back. Never again Boatman's, never again will I do business with you.
I, sadly, will echo the negative comments seen below for Boatman's. Apparently the original owners were wonderful businesspeople, but the new owners have some serious problems with honesty. We ordered a chair from Boatman's around Christmastime, and were told it would take 4 - 6 weeks for delivery. No problem, we waited the full 6 weeks before calling to ask how the chair was coming along. And that began the odyssey of "I promise, it really will be in next week," by Suzanne. After another 12 (yes, 12!) weeks of this, we began to get suspicious, because the story was always the same, yet no chair ever arrived. Finally she promised us the chair was DEFINITELY on the next shipment up, so we went in to pick it up and of course -- no chair. My husband became quite irate at that point and she took off $200 on the price of the chair, saying she now had ABSOLUTE proof the chair would be shipping next week,including an item number attached to the shipment. We figured $200 off was a decent compensation, so we said we'd give her one more week. Guess what? No chair a week later. Hubby went in and pitched another fit and managed to squeeze a refund out of them (the only thing I am thankful for, we really figured we'd be suing them in small claims court). We spoke to a former employee, who told us it happens ALL THE TIME, and said the only people who get their money back are the ones who to in and really make a stink, so I guess I'm happy my husband was short-tempered. But after realizing we needed another living room chair over the Christmas holidays, we still ended up short a chair at EASTER, all because of them. Please save yourself the pain of being lied to and stalled and go someplace with a better reputation. If you don't believe me, check out their showroom -- lots of nice furniture, but very few customers shopping there, and there is a good reason for that. Their reputation is awful, county wide. We had just moved into the area and therefore didn't know this, but we do know now.
I found a dining room set at another store for $4500 plus tax plus a delivery fee on top of that. I found the exact same set at Boatman's Furniture Center which they ordered for me for $2300 tax included. Also, there was no added fee to have it delivered. There was such a huge price difference that I had to make sure the right model was being ordered (it was). I never told Boatman's Furniture Center the other store's higher price.
I totally love my dining set. We've had our family and friends over many times for dinner.
I don't usually post reviews but I just thought people should know about this.
Before I ever visited Boatman's I had read plenty of negative reviews online which led me to check them out with the Better Business Bureau. Guess what? No complaints. After learning that, I decided to actually go to Boatman's in person. Again, guess what? I was treated like a special guest and ended up filling my house with furniture...$10,000 worth of furniture...all from Boatman's.
I live on a ranch and bought all my western cowboy furniture from Boatman's. No one else has anything like them --- western-themed furniture, artwork, everything. Go check it out.
We had a great experience at Boatman's. We walked in to buy a mattress and they weren't trying to sell us the most $$$ one available. They helped us buy the right one to meet our needs. We live in Pismo Beach and they delivered. Thanks Boatman's! See you again!
5 stars! Great store - very welcoming & friendly. Everyone there was easy to talk to and had a lot of product knowledge. Mostly USA products & veteran-friendly. Highly recommended.
It is too bad that these folks have kept the Boatman name on their business. Cecil and Myrtle Boatman and their kids worked very hard to build this business. The family name becomes destroyed by the new owners. Very sad.
Wow! Can't believe this place. I've read the reviews and I have to agree wholeheartedly with the negative ones. I went to the store yesterday shopping for a mattress. I saw a floor model on sale which I liked. I told the salesperson I had to check with my contractor for a delivery time and would call the next day. I did that. When I called to purchase the mattress and arrange for delivery I was told it had been mismarked and was now $300 more. Yet I had a card in my hand with the sales price. Suzanne, the manager, got on the phone and was not very pleasant. She practically blamed me for the mistake and said she could not possibly sell "that" mattress for the quoted price. She might consider splitting the cost with me. I told her I had never heard of a store not honoring the quoted price. She could have cared less how I felt and was most callous in her treatment of the situation. All I did was call to buy a mattress. I definitely won't be ever going to that store again. This is surely a buyer-beware kind of place.
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