Boatman's Furniture Center

pbfamilyof5 p.

Joined 5 days ago

We had a great experience at Boatman's. We walked in to buy a mattress and they weren't trying to sell us the most $$$ one available. They helped us buy the right one to meet our needs. We live in Pismo Beach and they delivered. Thanks Boatman's! See you again!

armyman44 a.

Joined 5 days ago

5 stars! Great store - very welcoming & friendly. Everyone there was easy to talk to and had a lot of product knowledge. Mostly USA products & veteran-friendly. Highly recommended.

prnative68 1.

Joined 1 month ago

It is too bad that these folks have kept the Boatman name on their business. Cecil and Myrtle Boatman and their kids worked very hard to build this business. The family name becomes destroyed by the new owners. Very sad.

kac y.

Joined 2 months ago

Wow! Can't believe this place. I've read the reviews and I have to agree wholeheartedly with the negative ones. I went to the store yesterday shopping for a mattress. I saw a floor model on sale which I liked. I told the salesperson I had to check with my contractor for a delivery time and would call the next day. I did that. When I called to purchase the mattress and arrange for delivery I was told it had been mismarked and was now $300 more. Yet I had a card in my hand with the sales price. Suzanne, the manager, got on the phone and was not very pleasant. She practically blamed me for the mistake and said she could not possibly sell "that" mattress for the quoted price. She might consider splitting the cost with me. I told her I had never heard of a store not honoring the quoted price. She could have cared less how I felt and was most callous in her treatment of the situation. All I did was call to buy a mattress. I definitely won't be ever going to that store again. This is surely a buyer-beware kind of place.

Doesn't Recommend

brent s.

Joined 2 months ago

Boatmans furniture is the most dishonest business I have ever come in contact with. Susanne will lie to a customer to make a sale and lie after the sale to avoid giving any customer service after she has your money. She also 'pockets' money intended for her own employees' tips.I know this to be true based on the testimony of three former employees.It is very sad that a person like this is working in contact with the public.

Jennifer S.

Joined 2 months ago

Please please do not waste your hard earned money at Boatman's Furniture Center. My husband and I just purchased our first home and we were so excited to begin the process of purchasing furniture. This establishment absolutely ruined our whole experience. First, the floor employee didn't give us room to breathe while browsing. We couldn't even discuss anything without the employee looking over our shoulder. The whole browsing process was uncomfortable and he couldn't answer any of our questions. Second, the woman behind the counter with short blonde hair was absolutely the rudest employee I have ever came in contact with. She deserves to be fired and put on the street in my opinion. She literally was screaming across the entire warehouse to other employees attempting to get answers to her questions. My husband and I told her specifically that we are just browsing but we are interested in seeing how much credit we would be approved for. She complained that she is not the employee that usually runs credit applications the entire time and literally took 30 to 45 mins to complete the process while printing out a FINAL transaction without our consent. When my husband and I told her again we just wanted to see what she could do for us as far as credit and again that we were browsing, she literally threw a tantrum. She barged into her office while saying things under her breath. I was completely done at that point and started walking toward the exit. She then came out of her office and yelled, " well what do you want to do then?" I told her once again we need time to think about it. She exhaled very loudly and as we turned around she started to rip up our paperwork. I will never step foot in this business again and I will continue to spread the horrible experience we had to all our family and friends. Please do not support this business. Don't waste your time!

Doesn't Recommend

bwanna12

Joined 5 years ago

No strollers allowed.

Doesn't Recommend

Teresa W.

Joined 2 years ago

Horrible Service. Horrible Service, Expensive Prices. We bought a Lazy Boy sofa set from them. Upon delivery the delivery guys refused to move old sofa so my 13 yr old daughter who just had 2 screws placed in her ankle & wearing a protective boot along with my fiance who had a back injury had to move it out of the house! Then with in 4 weeks several holes in the back of the sofa from intermitent rubbing on the wall!

I do NOT recommend this store!

Doesn't Recommend

Richard III

Joined 2 years ago

Evil Personified!. While I was looking around at the product in this store, a heavy set female employee with long brown hair was screaming at another employee at the top of her lungs. No wonder there are so many negative reviews about this store. If they treat their customers like their own employees,they should not even be open to serve the public.

Doesn't Recommend

OneHeckofaGal

Joined 2 years ago

Disregard for Their Customers. TERRIBLE Customer Service! I recently moved into a large home and ready to make some large purchases I entered Boatmans. However, not long after I entered the store I was told that strollers are not allowed in the store. I have a one year old and I am also pregnant. I cannot lug my child around on my hip for any extended period of time. That is a ridiculous request. I usually do not leave reviews but this was terribly rude. I'd rather drive to Santa Barbara and pay twice as much for my furniture then spend my money with a company that has little regard for the interests of their customers. I will never shop here in the future.